Managed IT Services
Protecting your
IT operations
First-, second- and third-line support that keeps your business running smoothly
Talk to an expert
As today's technological landscape continues to shift, the need to maintain and optimise a resilient IT service has never been more critical.
To help mitigate cybersecurity breaches, recover quickly from unexpected events as well as proactively identify and remediate potential operational risks, organisations require access to specific expertise and knowledge that enables them to resolve complex IT issues, remain compliant and implement best practices without breaking the bank.
At Roc Technologies, we maintain, transform and manage IT systems that enable organisations to grow and flourish.
We pride ourselves on leveraging best practice and providing a tailored approach to your organisation's challenges, enabling us to provide operational, project, development and strategic skills that achieve your business outcomes as a priority.
With extensive experience and knowledge of both modern and traditional IT infrastructures, our skilled experts ensure you receive the most appropriate solutions and advice for your challenges by developing forward-thinking strategies that enable you to manage your business effectively.
Focused on building strong working relationships with our customers, we use a combination of aligned and shared resource pools that gain the depth and breadth of engagement required to support the development of your short and long-term objectives.
Our Managed Services
Streamlined Service Operations
Incident Management
IT Service Continuity Management
Service Monitoring and Event Management
Change Management
Business Relationship Management
Experts as a Service
Streamlined Service Operations
Enabling your teams to focus on the bigger picture, we deliver 24x7x365 first-, second- and third-line service desk support to help with your day-to-day IT operations with solutions that span from managing the resolution of incidents, fulfilment of service requests and access management requests to the logging of events as well as co-ordinating change and problem management tasks.
Incident Management
Assessing the impact and urgency, our experts respond at speed to any unplanned interruptions or reductions in quality of your IT services to restore your systems to normal service operation as quickly as possible, minimising any adverse effects on your business operations whilst ensuring the best possible levels of service quality and availability are maintained.
IT Service Continuity Management
Working alongside your key stakeholders, our experts define your Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) based on your business requirements. Following ITIL IT Service Continuity Management (ITSCM) best practices, we ensure that your business can keep running, so that whether it is hit by a natural or human-induced disaster, the necessary disaster recovery policies, tools and procedures are put in place.
Service Monitoring and Event Management
Covering all areas of your IT infrastructure and network, we proactively monitor your servers, network and SNMP enabled devices (including storage) 24x7x365. Analysing the real-time alerts and historical information on various system parameters, our experts mitigate the risk of any harmful system breaches to your business.
Change Management
Whether you are looking for a redesigned process or one that integrates tightly with a pre-existing process, we have developed a mature change management approach that can be tailored and effectively implemented to best fit your requirements, putting in place standard procedures and methods across your business that minimise operational risks whilst ensuring all changes are recorded.
Business Relationship Management
Building the right working relationships and governing your service appropriately is the key to successful delivery. Putting governance at the forefront of the work we do with our customers, we align you with specific account, service delivery and technical experts who will manage performance and risks, meet your evolving business needs as well as swiftly identify and resolve issues.
Experts as a Service
When your organisation is facing a peak in activity, sometimes you need additional expertise to arrive quickly, flexibly and to fit in seamlessly with your own team. Whether that be a large sports event, a major IT rollout requiring a period of 'hypercare' or the settling in of a newly acquired business, our team are there to help.
