Process Optimisation


We support our customers on their digital transformation journey by delivering process-led transformation quickly, cost-effectively, and sustainably.

Our highly experienced professionals, use Roc’s “Process-First” approach; Roc’s Business Process Accelerators and industry-leading software, to rapidly improve; digitise and automate business processes, enabling customers to achieve their business goals.


Digital transformation eases the pressure of large organisational change. We use our experience & expertise to analyse operations, innovate, and improve efficiency.

Our process-first approach to digital transformation eases the pressure of large organisational change by using our combined professional experience to expertly analyse operations, innovate, and improve efficiency.
Our Services Include:
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    Process Discovery to Adoption

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    Process Digitisation

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    Process Automation

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    Process Perfomance & Analytics

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    Process Deployment

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    Process Adherence
    & Improvement

Our Process Consultants work with you to map current processes within your business, delivering instant value. Based on your project objectives, this approach ensures that all processes are optimised, eliminating waste and hand-selecting improvement opportunities. These findings are used to make intelligent decisions on a tailor-made process-first approach for Process Automation and Process Digitisation.


Roc helps support organisations to
realise the following benefits:

  • Improved services

    Streamlining processes (customer, colleague, student, supplier, patient journeys), enables improved service, reduced complaints and drives an increase in satisfaction.

  • Improved operational efficiency

    Providing colleagues with access to simplified, standard processes, giving clarity of their roles, makes it quicker for colleagues to be effective and easier for them to get the job done “right-first-time”.

  • Reduced cost of transformation

    Roc’s Business Process Accelerators and process-first approach, provides the common language for collaboration between all stakeholders and provides a valuable process-asset, which lives beyond the programme, for continuous improvement .

  • Reduced operational risk

    By providing clarity of an organisation’s processes and related control and compliance requirements we help avoid unnecessary costs, through greater acceptance & adherence. It significantly reduces the amount of time required to prepare for audits.


Roc has successfully delivered process transformation for clients across multiple sectors, both public and private, to support strategic objectives and operational needs.

Projects range from multi-million-pound global programmes, to point solutions to meet a specific requirement or mitigate an identified risk. Our expertise, processes and guidelines have been successfully proven across sectors.


Our sector footprint includes:

Higher Education
Emergency Services