Managed Services

overview

Managed Services accelerate the performance, productivity and skills capability of IT departments.

Roc’s tailored managed service offerings allow you to select IT service areas to be outsourced, with the flexibility to retain in-house control of any business critical IT systems.

SOLUTIONS

Roc specialise in delivering a range of IT Operational and Platform Managed Services from UK SC Cleared Managed Service centres and on-site teams across UK public and private sector customers.

Roc Technologies work in partnership with internal teams to keep your operational running costs low and free up your in-house IT team to focus on the delivery of key strategic benefits for your organisation. We can also provide specialist skills for technologies like Citrix and Microsoft on an “as required” basis – avoiding the cost of retaining high-cost resources within your in-house teams. It results in improved user experiences, higher levels of reliability, and improved operational efficiency. A great Managed Services provider will always work to improve the service you have handed to them – to measure, optimise and automate your environment so your business accelerates its performance. Roc specialises in delivering a range of IT Operational and Platform Managed Services from UK SC Cleared Managed Service centres and on-site teams across UK public and private sector customers.

As part of our Managed Service offering Roc also has a dedicated Maintenance Division which specialises in maintaining IT infrastructures on behalf of organisations that rely on IT to grow and flourish. We are committed to reducing annual maintenance costs and maximising the return on IT investments. When IT hardware fails, the priority is to get critical systems and users, operational again as quickly as possible. Achieving this means having the right skills, in the right place at the right time, this can be a real challenge, particularly if you have a distributed IT estate or limited in-house resources. That’s where Roc’s Break-Fix Services can help. We have an army of engineers based across the UK, enabling us to offer 24x7x365 support with guaranteed fix times from as little as 4 hours. We support the entire IT estate from servers, storage and desktop devices to specialist EPOS equipment, interactive kiosks and printers.

Our Services Include:
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    Service Desks

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    Managed Networking

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    Managed Mobility

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    Break Fix

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    Cloud Services

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    Hardware Maintenance

Benefits

Roc can support organisations with managed services and help realise the following benefits:

  • More Business Benefit from your IT

    By outsourcing the management of your day to day IT, your employees are able to focus on your core business objectives and are available to work on strategic business projects

  • Higher levels of reliability

    When we manage your IT, we are accountable for its availability. We put service level agreements in place and proactively manage your systems to identify and address potential problems before they occur. With 24x7x365 monitoring, we increase the security, reliability and availability of your systems.

  • Improved operational efficiency

    A scalable managed service enables you to adapt to market changes quickly

  • Reduced Costs

    When we manage your IT we aim to reduce your ongoing IT operating costs and extend the life of your infrastructure.

    Customers

    Roc has successfully delivered its Managed Services for clients across multiple sectors, both public and private, to support strategic objectives and operational needs.

    Our Managed services range from multi-million-pound global programmes, to point solutions to meet a specific requirement or mitigate an identified risk. Our expertise, processes and guidelines have been successfully proven across sectors.

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    Our sector footprint includes:

    Government
    Transport
    Nuclear
    Finance
    Higher Education
    Legal
    Emergency Services
    Utilities
    Pharma
    Professional Services
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