The IT team at LSH Auto has a remit to support the entire UK IT infrastructure which encompasses laptops, desktops, networks and CCTV. When looking to replace the managed service, LSH Auto had two key objectives; to reduce costs and to find a flexible partner who understood its needs and timescales. A third goal was to improve the first line support and set up a true support desk.
The clock was ticking as they already had a contract end deadline to meet when the Covid-19 pandemic led to a UK lockdown in March 2020. This meant that LSH Auto needed to act fast and at the same time reassure its Board that the project would deliver the desired benefits within time and cost parameters.
Roc was chosen as the preferred provider at LSH Auto. Roc already had a good working relationship with the team at LSH and a solution, which offered the most innovative response to LSH’s business needs.
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